Shipping policy
Thank you for shopping with us! Please review our shipping policy below to understand how your custom order will be processed and delivered.
Processing Time (Custom Orders)
All items are made to order. Please allow 1–5 business days for processing before your order ships. Processing times may vary depending on order volume and customization details.
Shipping Time
Once your order has been shipped, delivery typically takes:
- Domestic (U.S.): 1–3 business days
- International: 1–7 business days
Please note that shipping times are estimates and may be affected by carrier delays, holidays, or unforeseen circumstances.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
You will receive a confirmation email with tracking information once your order has been shipped.
Delays
Because all items are handmade and customized, occasional delays may occur. We will always do our best to keep you updated on your order status.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Once your order has been shipped and marked as delivered, we are not responsible for lost or stolen packages. Please contact your local carrier for assistance.
Custom Items Policy
Due to the personalized nature of our products, custom items cannot be returned or exchanged unless there is an error on our part.
If you have any questions about your order, feel free to contact us at support@poppingcreativedesigns.com.
Thank you for supporting our small business!